Shipping policy
GM INSTRUMENTS PTY LTD
ABN: 13 079 692 970
Delivery Timeframes
Australia Post – Parcel Post
- Metro: 3–5 Business Days
- Regional: 6–8 Business Days
- Rural: 8–10 Business Days
Australia Post – Express
- Metro: 1–2 Business Days
- Regional: 2–4 Business Days
- Rural: Not Applicable
Australia Post – Standard International
- Asia: 6-27 Business Days
- Europe: 6-27 Business Days
- North America: 6-27 Business Days
- New Zealand: 6-27 Business Days
Orders are dispatched Monday to Friday before 4PM AEST (excluding public holidays). Orders placed after 4PM will be processed the next business day.
Order Tracking Track your order via the shipping confirmation email sent after dispatch. If you have your tracking number, you can track your parcel directly with:
Authority to Leave (ATL)
Standard Goods
ATL (Authority to Leave) is authorised by default. If the delivery driver determines it is unsafe to leave the parcel unattended, it will be taken to the nearest Australia Post pickup point (typically your local post office) and a collection card will be left.
International / EU Shipping Terms
1. Delivery Time & Agreement
For orders shipped to EU member states, we aim to deliver within 30 calendar days from dispatch, unless explicitly agreed otherwise. If we fail to deliver within that timeframe, you may cancel the order and receive a full refund, including standard shipping costs.
2. Risk & Loss in Transit
The risk of damage or loss passes to you only upon delivery to your address. Until then, we are responsible for the product in transit. If the parcel is lost or damaged before delivery, we will replace it or refund it.
3. Import Charges, VAT & Customs
All taxes, duties, VAT, customs clearance fees, or other charges imposed by local authorities in your country are your responsibility, unless we expressly state otherwise at checkout.
You may be required to pay these charges before your parcel can be released to you.
4. Failed Delivery / Undeliverable Parcels
If delivery fails due to incorrect address or inability to collect the parcel, we will contact you. Any additional costs for re-delivery or address correction will be borne by you.
If the parcel is returned to us, you may choose (i) to cancel the order and obtain a refund (minus shipping), or (ii) pay to resend the parcel.
5. Delays & Uncontrollable Events
We are not liable for delays caused by customs clearance, postal service disruptions, strikes, natural disasters, or other events beyond our control.
In the event of such delays, we will notify you and work to resolve the issue.
6. Dispatch Time / Cut-Off
Orders placed before 4 PM AEST (Australia) on business days will be dispatched the same day. Orders placed after that time or on weekends/public holidays will be dispatched the next business day.
Note: This cut-off refers to Australian local time (UTC+10/UTC+11 depending on daylight saving).
Frequently Asked Questions (FAQ)
When will my order be shipped?
Orders are typically dispatched within 48 hours of receipt. Delays may occur during peak periods or public holidays.
What if my tracking number doesn’t work?
Tracking numbers may take up to 24 hours to activate. If issues persist, contact our customer care team.
What if I entered the wrong address?
Contact us immediately. If your parcel hasn't shipped, we may be able to update the address. Once dispatched, changes may not be possible.
What happens if I’m not home during delivery?
The courier will leave a card with collection instructions. Only the named recipient can collect the parcel.
What if my parcel was marked delivered but I didn’t receive it?
Check with your neighbours and contact the courier. If unresolved, reach out to us for support.
Can I switch to Click & Collect after placing an order?
If your order hasn’t been processed, contact us to request a change. Once in transit, changes can’t be made.
For further assistance, email us at: orders@gminstruments.com.au